Question 1

Why should I book with Viaferry?

Accepted Answer

Viaferry offers a fast and easy booking experience with instant confirmation, competitive prices, and access to hundreds of ferry routes worldwide. Our platform is trusted by thousands of travellers and consistently receives top reviews for reliability and customer service.

Question 2

Who is Viaferry?

Accepted Answer

Viaferry is an online ferry booking platform that connects travellers with ferry operators across Europe, the Mediterranean, and beyond. We are not a ferry operator ourselves — we act as an intermediary to help you find and book the best available sailings.

Question 3

How do I book a ferry ticket?

Accepted Answer

Simply enter your departure port, destination, travel date, and number of passengers. Our search will show you available sailings and prices. Select the option that suits you, enter your passenger details, and complete the payment to receive your booking confirmation.

Question 4

Will I receive immediate confirmation?

Accepted Answer

Yes. Once your payment is processed you will receive a booking confirmation by email within a few minutes. This confirmation serves as your e-ticket and must be presented at the port check-in desk.

Question 5

How far in advance can I book?

Accepted Answer

Most routes can be booked up to 12 months in advance. Availability depends on the ferry operator — some routes open earlier than others. We recommend booking early during peak summer season.

Question 6

What happens if no availability is found?

Accepted Answer

If no sailings are available for your selected route and date, we will show you the nearest available alternatives. You can also adjust your travel dates or try a connecting route. Contact our support team if you need help finding options.

Question 7

How does the reservation process work?

Accepted Answer

After you complete the payment on Viaferry, your booking is sent directly to the ferry operator for confirmation. The operator confirms the reservation in their system and we send you a booking confirmation email with your e-ticket.

Question 8

Does the operator need to confirm my booking separately?

Accepted Answer

For most routes, confirmation is automatic and instant. On a small number of routes the operator manually reviews bookings — in these cases you will receive your confirmation within 24 hours. You will always be notified by email.

Question 9

How long does it take to receive the confirmation email?

Accepted Answer

In most cases your confirmation email arrives within 10 minutes of completing your payment. If you have not received it after 30 minutes, please check your spam folder before contacting our support team.

Question 10

I did not receive my confirmation email. What should I do?

Accepted Answer

First, check your spam or junk mail folder. If it is not there, verify that the email address you entered during booking was correct. You can also log in to your Viaferry account to view your booking. If you still cannot find it, contact our support team at support@viaferry.com.

Question 11

Where can I find the check-in instructions for my ferry?

Accepted Answer

Check-in instructions are included in your booking confirmation email. You can also find them in your Viaferry account under "My Bookings". Instructions vary by operator and port, so please read them carefully before your travel date.

Question 12

What should I do if I am running late or my ferry is delayed?

Accepted Answer

If you are running late, contact the ferry operator directly as soon as possible — their contact details are in your confirmation email. If the ferry itself is delayed, the operator will notify passengers at the port. Viaferry is not responsible for delays caused by weather, technical issues, or other circumstances beyond our control.

Question 13

Does the credit card holder need to be present at check-in?

Accepted Answer

This depends on the ferry operator. Some operators require the cardholder to present the credit card used for payment at check-in. If this applies to your booking it will be stated in the booking confirmation. We recommend travelling with the card used for the purchase.

Question 14

How can I amend or cancel my booking?

Accepted Answer

Log in to your Viaferry account, go to "My Bookings", and select the booking you want to change or cancel. Amendment and cancellation fees depend on the ferry operator's policy and how far in advance you make the request.

Question 15

Can I change my travel date?

Accepted Answer

Date changes are possible on most bookings, subject to availability and the operator's amendment policy. A change fee may apply. Some promotional or non-flexible fares do not allow date changes.

Question 16

Am I eligible for a refund if I cancel?

Accepted Answer

Refund eligibility depends on the fare type and the cancellation policy of the ferry operator. Flexible fares typically offer a full or partial refund when cancelled within the allowed window. Non-refundable fares will not be refunded. The applicable policy is shown during booking and in your confirmation email.

Question 17

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, POLI (Australia), and Sofort/Giropay (Germany and Austria). Available payment methods may vary depending on your country of residence.

Question 18

In which currencies can I pay?

Accepted Answer

Prices are displayed in EUR by default. USD is also available on selected routes. The currency is set automatically based on the route and operator. Your bank may apply its own exchange rate and fees for non-local currencies.

Question 19

How are exchange rates handled?

Accepted Answer

Prices shown on Viaferry are based on the exchange rates provided by the ferry operators at the time of search. Exchange rates are updated regularly but may differ slightly at the moment of payment. Viaferry does not apply additional exchange rate markups.

Question 20

Why do prices vary by season?

Accepted Answer

Ferry operators set higher fares during peak travel periods (summer, public holidays, school breaks) and lower fares in the off-season. We always show the price set by the operator — Viaferry does not add seasonal markups.

Question 21

Are there any transaction or booking fees?

Accepted Answer

Viaferry may apply a small service fee on certain routes or fare types. Any applicable fee is always shown clearly before you confirm your payment, so there are no hidden costs.

Question 22

Is my payment information secure?

Accepted Answer

Yes. All transactions on Viaferry are processed over an SSL-encrypted connection (HTTPS). We do not store your full card number on our servers. Payments are handled by PCI-DSS compliant payment processors.

Question 23

How does Viaferry handle my personal data?

Accepted Answer

We collect only the personal data needed to process your booking and provide our services. Your data is shared with the relevant ferry operator to fulfil your reservation. We do not sell your data to third parties. For full details, please read our Privacy Policy.

Question 24

How long is my data retained?

Accepted Answer

We retain your booking and account data for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and personal data at any time by contacting us at support@viaferry.com.

Question 25

How can I leave feedback about my experience?

Accepted Answer

We welcome your feedback! Send us an email at info@viaferry.com. Your input helps us improve our platform and services for all travellers.

Question 26

I am experiencing a technical issue on the website. Who should I contact?

Accepted Answer

For technical issues with the Viaferry website or app, please contact our technical support team at support@viaferry.com. Include a description of the problem and, if possible, a screenshot so we can resolve it as quickly as possible.

Frequently Asked Questions

General

Confirmation of my reservation

Check-in and travel

Change or cancel a reservation

Prices and payment

Website security & privacy

Miscellaneous