Help & Support

If you encountered a problem while making a payment, don't worry. Your booking attempt is saved on our system, but successful completion of payment is required before it is released.

All major cards and PayPal are accepted, along with a choice of regional bank transfer options depending on where you're from. These are selected at the very end of the booking process. If the payment is rejected, please double-check that the credit card information you have entered is correct. The address provided must be the same as the registered address of the credit card.

If a problem persists, please check the following factors:

• Ensure there are sufficient funds in your account.
• Banks and Card Issuers may block transactions if you are currently located elsewhere than your resident country. If so, you need to contact them to ensure this restriction is lifted.
• Try using a different card or payment method if these are available to you.
• We apologise for any inconvenience, but online payments have strict anti-fraud regulations that can sometimes be frustrating. These are outside of our control.

For all other payment related enquiries, simply contact us for assistance. We'll get back to you as soon as possible. (Office hours: Central European Time 09:00–17:00 Mon–Fri)